Shipping policy
Shipping Policy
Thank you for shopping with [VIBE]. Below are the terms and conditions that constitute our Shipping Policy.
1. Processing Time
All orders are processed within [1–3 business days]. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- Standard Shipping: [3–7 business days]
- Express Shipping: [1–3 business days]
Delivery delays can occasionally occur due to external factors beyond our control.
3. Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped, including your tracking number.
Tracking information will be active within [24–48 hours].
4. Shipping Areas
We currently ship to:
- [List of countries or regions you ship to]
If your location is not available at checkout, please contact us for assistance.
5. Customs, Duties & Taxes
[VIBE] is not responsible for any customs duties or taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer.
6. Delays & Lost Packages
We are not responsible for delays caused by shipping carriers or customs.
If your order is significantly delayed or lost, please contact us and we will assist you in resolving the issue.
7. Incorrect Shipping Address
Please ensure that your shipping address is correct.
We are not responsible for orders shipped to incorrect addresses provided by customers.
8. Damaged Items
If you receive your order damaged, please contact us within [5 days] with photos of the product and packaging.
We will work with you to resolve the issue as quickly as possible.
9. Contact Us
If you have any questions about your shipment, please contact us at:
Email: [support@vibe.com.gy]