Refund policy

Return & Refund Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not entirely happy, we're here to help.

1. Returns
You have [5] days from the date of delivery to request a return. To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be in the original packaging.
  • A receipt or proof of purchase is required.

2. Non-Returnable Items
Certain items cannot be returned, including:

  • Gift cards
  • Downloadable software products
  • Personal care items (for hygiene reasons)
  • Customized or personalized products

3. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
If approved, your refund will be processed to your original method of payment within [15] business days.

4. Late or Missing Refunds
If you haven’t received a refund yet:

  • Check your bank account again.
  • Contact your credit card company—it may take some time before your refund is officially posted.
  • Contact your bank for processing delays.
    If you’ve done all of this and still have not received your refund, please contact us at support@VIBE.com].

5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, contact us at [support@vibe.com.gy].

6. Shipping Returns
You will be responsible for paying your own shipping costs for returning your item unless the product is defective or incorrect.
Shipping costs are non-refundable.

7. Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within [5] days of delivery with photos of the item so we can resolve the issue quickly.

8. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Email: [support@vibe.com.gy]
Phone: [+447853148964]