Shipping policy

Shipping Policy

Thank you for shopping with Vibe. We are committed to delivering our products to you with the highest quality standards. Please review our shipping terms below:

1. Processing & Delivery Time

Processing Time: All orders are processed within 1–3 business days. Orders are not processed, shipped, or delivered on weekends or public holidays.
Shipping Duration: Estimated delivery time is 16 to 34 business days.
Important Notice: While we strive for timely delivery, shipping times may vary based on the destination and carrier logistics. Please note that delivery times are estimates; shipments may occasionally arrive faster, or conversely, be subject to delays due to high order volume, seasonal peaks, or logistical factors beyond our control.

2. Shipment Confirmation & Tracking

You will receive a shipment confirmation email once your order has been dispatched, containing your tracking number. Please note that tracking information may take 24–48 hours to become active in the carrier's system. You can monitor your shipment directly through our integrated 17TRACK system.

3. Customs, Duties & Taxes

Vibe is not responsible for any customs duties, taxes, or import fees applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer.

4. Delays & Lost Packages

We make every effort to ensure your order arrives on schedule. However, Vibe is not responsible for delays caused by shipping carriers, customs clearance processes, or force majeure events. If your order experiences a significant delay or is marked as lost, please contact us, and we will assist you in coordinating with the carrier to resolve the issue.

5. Incorrect Shipping Address

Please ensure that your shipping address is accurate before finalizing your order. Vibe is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you need to update your address, please contact us immediately before the order enters the processing stage.

6. Damaged Items

If you receive your order in a damaged condition, please contact us within 5 business days of receiving your shipment. You must provide clear photos of both the damaged product and the outer packaging. We will work with you to resolve the issue as quickly as possible.